Building Trust Fast: Lessons from Hostage Negotiation

Tuesday, October 27, 2026 at 1:00 pm CT

This event is free of charge.

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Trust drives every successful team, relationship and negotiation. Scott Tillema, FBI-trained hostage negotiator and communication expert, will show how elite negotiators build or repair trust quickly — even in life-or-death situations — and how the same principles strengthen business, leadership and everyday interactions.

Key Takeaways

Understand the psychology and science behind trust.
Build rapport quickly — even in skeptical or tense environments.
Repair trust when it has been damaged.
Create transparency and accountability inside teams.
Use trust as a lever for influence and collaboration.

Register

To register for this session, please click on the registration button above. A confirmation email will be sent with your custom link to attend the session. A final confirmation will be sent within 24 hours of the session.

Course Information

Field of study: Personal Development
Prerequisites: None
Who Should Attend: Ideal for credit union executives, managers and emerging leaders who want to create rapport, repair trust and foster collaboration in both professional and personal settings.
Advance preparation: None
Program level: Basic
Delivery method: Group Internet Based

For more information, concerns, complaints and/or program cancellation policies, please contact the event team at events@alloyacorp.org(opens in new tab) or (518) 292-3840.

CPE Requirements

Refunds and Cancellation

Presenter

Scott Tillema

Scott Tillema is an FBI-trained hostage negotiator and professional speaker who teaches leaders how to communicate with calm, clarity and emotional intelligence — especially under pressure. With over two decades of law enforcement and negotiation experience, Scott served as a SWAT-trained crisis negotiator for one of the largest police departments in the country. Combining real-world negotiation expertise with research from Harvard and the University of Chicago Booth School of Business

Alloya Corporate FCU is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.