As the Senior Vice President of Payment Operations, Margo Giles oversees the corporate’s payment operations functions, which consist of product delivery along with compliance, fraud prevention and product implementations for credit union member-owners. Her responsibilities include supporting innovative and efficient delivery systems for wires, ACH, check processing, coin and currency, international payments and real-time payments while remaining compliant with all applicable regulations.
With nearly 30 years in business management and information technology, Giles has a vast array of experience at the corporate as well as other leading companies. Previously, she has held leadership roles in technology, information security, business continuity and project management. During her tenure at the corporate, she successfully led numerous corporate merger and system integration projects that resulted in significant operational efficiencies and a streamlined service profile.
Giles holds her Bachelor of Science degree in Computer Science (with a minor in Business Administration) from Northern Illinois University.