Alloya Insights: Faster Payments

With the accelerated consumer demand for instantaneous, digital and contactless conveniences, it’s a matter of time until those same standards are applied to your credit union.

According to a 2020 study by PYMNTS and Alacriti:

• 30% of consumers believe that access to real-time payments is a key factor when selecting financial institutions
• 70% of consumers who have used real-time payments before would be “very” or “extremely” likely to use the option again if it were available for free
• One-quarter of consumers would switch to a new financial institution to gain access to real-time payment offerings
• 53% of consumers think it is “very” or “extremely” important to receive funds in real time using P2P

In addition, a new Federal Reserve study found that nearly half of American businesses indicate the pandemic is causing them to accelerate their plans for faster payments adoption. Nine in 10 expect to be able to make and receive faster payments within three years, which coincides with the timeline for the FedNow℠ Service, a new instant payment infrastructure coming in 2023.

Furthermore, a 2020 report by the American Customer Satisfaction Index (ACSI) found that credit unions have fallen below banks for customer satisfaction for a second consecutive year. This decline is widely viewed as a reflection of credit unions lagging in the adoption of tech-forward digital services that are commonly offered by larger commercial banks. Since the onset of the pandemic, these services are considered more important than in-person services.

The pressure is mounting for credit unions to join the movement towards faster payments. Given our mission to support credit union success, Alloya has already taken steps to help the membership get involved with faster payments.

In 2021, Alloya established an RTP Funding Agent service to facilitate immediate settlement for receipt transactions on The Clearing House’s RTP® Network. In addition, Alloya has been working with our CUSO, Aptys Solutions, to develop additional tools to support credit unions’ participation in the real-time payments ecosystem.

In 2022, we launched Alloya Insights: Faster Payments to help our members prepare to hit the ground running. Through this community, credit unions gained insights on developing a roadmap to navigate the evolving payments landscape and focus their efforts where they matter most.

In 2023, Alloya made select resources from Alloya Insights: Faster Payments available to all members for a discounted fee to ensure all credit unions have access to the tools and information they need to be successful in their faster payments journey.

Access to an online portal, which includes:

• Detailed answers to credit unions’ most frequently asked questions
• On-demand recordings of the live educational webinars
• Topic briefings and blog posts for items that are of greatest interest or require the most clarification

Yes, it costs $500 per credit union.

The educational community is available exclusively to natural person credit unions.